Question 1

How quickly can you fix my stuck doors?

Accepted Answer

At Thornton Garage Doors, we understand that a stuck garage door is more than an inconvenience—it can disrupt your entire day and even pose security concerns. That's why we offer rapid response service with same-day appointments available in most cases. For stuck doors, our technicians typically arrive within 2-4 hours during regular business hours. For emergencies outside normal hours, our 24/7 emergency team is available and usually arrives within 60-90 minutes. Once on-site, most stuck door issues are resolved within 1-2 hours, depending on the cause. Common causes include broken springs, misaligned tracks, or opener malfunctions—all of which our fully-stocked service trucks are equipped to handle immediately.

Question 2

What causes stuck doors in garage doors?

Accepted Answer

Stuck garage doors can result from several issues, and identifying the root cause is crucial for an effective repair. The most common causes include: 1) Broken torsion or extension springs, which bear the door's weight and can snap due to wear or extreme temperatures. 2) Track misalignment or damage, often caused by impacts or loose mounting hardware. 3) Worn or broken cables that work alongside springs to lift the door. 4) Opener motor failure or stripped gears, especially in older units. 5) Frozen weather seals in winter or debris in the tracks. 6) Photo-eye sensor misalignment preventing the door from moving. 7) Power outages or disconnected openers. Our technicians perform a comprehensive diagnostic to identify the exact cause and provide transparent pricing before any repairs begin. Regular maintenance can prevent many of these issues.

Question 3

Do you offer financing for new residential door installations?

Accepted Answer

Yes, we understand that a new garage door is a significant investment in your home, and we want to make quality doors accessible to all homeowners. We offer several flexible financing options: 1) 0% APR financing for qualified buyers on terms up to 18 months. 2) Low-interest extended payment plans for larger projects. 3) Special promotions throughout the year with deferred interest options. The application process is quick and easy—most customers receive approval within minutes during their consultation. Our team will walk you through all available options and help you find a payment plan that fits your budget. A new insulated garage door can actually pay for itself through improved energy efficiency and increased home value. Contact us for current financing offers and to discuss your project needs.

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